Q: I was charged a different amount than shown on the website

If you paid via Eventbrite.com: and your credit / debit card was charged a different amount than shown on the website here could be the reason: The CSM and CSPO workshop charges are in USD, as clearly mentioned on our ScrumAlliance and Eventbrite listing. If you used a credit / debit card issued in a different country, let's say Canada. Due to currency coversion the amount reflecting on your credit card may differ. For further clarification / charge discrepancy, please connect with your credit / debit card provider / Eventbrite.com support. At Agile For Growth Inc, we don’t know / don't have your credit / debit card details and the entire financial transaction - charge is handled by Eventbrite.com -> which is a publicly listed company. If you paid via Zelle: All Zelle transactions are initiated by you (our customers) and we have no way to change the amount charged to you. If you paid via Stripe: If you paid via Stripe using a credit / debit card issued outside USA, due to the currency coversion the amount reflecting on your credit / debit card may differ. At Agile For Growth Inc, we don’t know / don't have your credit / debit card details and the entire financial transaction - charge is handled by Stripe.com -> An international company. For further clarification / charge discrepancy, please connect with your credit / debit card provider / Stripe.com support.

Question 1

Can I turn off the video camera to nurse my infant?

Accepted Answer

Absolutely, you can turn off your camera to attend to personal needs like nursing your infant. We understand the importance of these moments.

If you anticipate needing the camera off for more than 30 minutes during the session, please let your trainer know in advance.

Additionally, our 2-day workshop includes scheduled breaks where you can comfortably turn off your camera:

2 x 20-minute coffee breaks
1 x 45-minute lunch break
Short video segments (approximately 2-4 minutes each) where turning off your camera is also fine.

For more details on camera usage during the CSM Workshop, please visit our FAQ: Is keeping my Camera On a must to participate in CSM Workshop?

Question 2

How can I claim PDU's from PMI

Accepted Answer

Regarding PDUs: You may use below info to claim PDUs in the PMI Portal:

Provider: Agile For Growth Inc (You would need to manually enter this in the PMI portal)

Course Name: Certified ScrumMaster Workshop (enter your respect workshop name)

Trainer Name: Kamlesh Ravlani (enter your respect trainer name)

Url: https://agileforgrowth.com

Email: info@agileforgrowth.com

PDUs: 16

Most people distribute these PDUs under 3 categories (5 Technical, 5 Leadership, 6 Strategic).

Earning PDUs is only applicable for those who already have a certification from PMI such as PMP.

Please note: Agile For Growth Inc is a registered education provider of ScrumAlliance.org and PTN of Scrum.org, however, not a PMI REP.

Question 3

Can I reschedule my workshop date?

Accepted Answer

Please email us youre resschedule request with reason and dates at info at agileforgrowth.com, we'll revert based on your eligibility.

Please refer the training terms: https://agileforgrowth.com/terms/ for more information on rescheduling and cancellations.

Here's our upcoming workshops schedule: https://agileforgrowth.com/scrum-agile-training/

We don't accept support requests via phone or chat.

Question 4

I was charged a different amount than shown on the website

Accepted Answer

If you paid via Eventbrite.com:

and your credit / debit card was charged a different amount than shown on the website here could be the reason:

The CSM and CSPO workshop charges are in USD, as clearly mentioned on our ScrumAlliance and Eventbrite listing. If you used a credit / debit card issued in a different country, let's say Canada. Due to currency coversion the amount reflecting on your credit card may differ.

For further clarification / charge discrepancy, please connect with your credit / debit card provider / Eventbrite.com support.

At Agile For Growth Inc, we don’t know / don't have your credit / debit card details and the entire financial transaction - charge is handled by Eventbrite.com -> which is a publicly listed company.

If you paid via Zelle:

All Zelle transactions are initiated by you (our customers) and we have no way to change the amount charged to you.

If you paid via Stripe:

If you paid via Stripe using a credit / debit card issued outside USA, due to the currency coversion the amount reflecting on your credit / debit card may differ. At Agile For Growth Inc, we don’t know / don't have your credit / debit card details and the entire financial transaction - charge is handled by Stripe.com -> An international company.

For further clarification / charge discrepancy, please connect with your credit / debit card provider / Stripe.com support.

Question 5

Can I get the Certified ScrumMaster (CSM) Certification only and not attend the Workshop?

Accepted Answer

To qualify for the CSM Certification it is essential (mandatory) to attend a Certified ScrumMaster Workshop with a Certified Scrum Trainer (CST). A CST is approved by ScrumAlliance to offer such workshop and qulify the participants to appear for the CSM Exam. Once you appear for the CSM Exam and pass it, you earn the Certified ScrumMaster Certification right away.

Question 6

I have a bit of hearing loss, can I get close captions?

Accepted Answer

Yes. In fact any participant can request to turn on the close captions available in zoom.

Question 7

How can I get a receipt of my payment?

Accepted Answer

When you make payment online via Eventbrite.com or AgileForGrowth.com to register for any of our workshops, the receipt of your payment is emailed to your immediately and automatically.

If you paid via Zelle, you'll need to ask for a receipt at the time of the payment itself. Creating your specific receipt in this case is a manual step and you'll need to have a bit of patience to allow us to create this manual receipt and email you. Usually we may do that within 3 working days.

Question 8

How long would it take to get my refund?

Accepted Answer

If you were confirmed that we are issuing you a Refund, it usually takes 8-15 business days for the credit to reflect in your account. The refund is a manual process for us. The refunded amount goes through many organizations in this process (most of this is out of our hands).

While most of the times, the refund my get credited much sooner. Please be patient if it takes 8-15 business days.

Whether you registeration is eligible for refund or not can be checked in the Terms of the Registration.

Question 9

Are there any pre-requisites to taking this CSM Workshop and earning the CSM Certification?

Accepted Answer

There are no pre-requisites to attending and earning your Certified ScrumMaster (CSM) Certification. We've trained and certified fresh college graduates, professionals, experienced managers and CEOs of Large-Scale organizations.

Scrum Master role is not specific to IT industry and no Technical Skills are needed to perform this role.

You make the best judgement of your existing level of education, skills, experience if you'll be able to benefit from learning Scrum and the role of the Scrum Master.

Question 10

What is included with my registration?

Accepted Answer

What's Included with your CSM registration with Agile For Growth ?

Here's a Summary of What's Included with your registration for the CSM Workshop:

CSM workshop with Kamlesh Ravlani, CST (one device per registered participant)
CSM Participant handout - pdf
Scrum Quiz: online by Agile For Growth
CSM Exam: online by ScrumAlliance, 2 attempts.
CSM Certification by ScrumAlliance
2-Years ScrumAlliance Membership
Pre-Workshop Scrum Content (infographic, pdf, summary video, briefs)
Post-Workshop Scrum Content
14 PDUs from PMI

Complimentary Bonuses:

Agile Glossary of Top 100+ terms.
Scrum Prep Quiz
Agile Assessment to self-assess your team's and organization's agility

More instructions are provided via email before the workshop and also during the workshop.

Question 11

What are the terms and conditions of registering for a workshop?

Accepted Answer

Your registeration with Agile For Growth is based on you accepting our training terms and conditions. You can find the terms here: https://agileforgrowth.com/terms/

Question 12

Do you provide Job Search Assistance?

Accepted Answer

We do not provide any job assistance or job assurance.

We are happy to guide you to get in to Scrum Master role.

You are welcome to raise any job search related questions to your CSM Trainer. Your trainer will provide you guidance based on vast experience and helping many participants get in to Scrum Master roles.

As this discussion is not part of the CSM Workshop agenda, such questions and discussions can be raised after the workshop is over. Please stay back immediately after the workshop and discuss your query with your trainer.

Question 13

I've not received the Scrum Quiz scores, how can I get my score?

Accepted Answer

The Scrum Quiz score emails are sent automatically (and immediately) via the system. If you don't see the email in your inbox,

You may want to check in your spam / bulk folder.
Try using a personal (gmail id) to take the test again. Ocassionally corporate emails, hotmail, yahoo may block our emails.
If you’ve not already, add our email ( info at agileforgrowth dot com) in your email contacts before taking the test to ensure our emails land in your inbox.

As mentioned in the Scrum Quiz Terms, we don't share the email manually. Hence, please avoid sending us email about it.

In the worst case, you may take the Scrum Quiz again (takes 8-10 minutes and also improves your confidence) using a different email id.

Question 14

What are the tools used to facilitate this workshop?

Accepted Answer

We use below tools to facilitate the virtual workshop to keep this experience interactive and fun:

1- Zoom.us [ Download the free Zoom app on your laptop. Ensure your Video, Speakers and Mic are working ]

Question 15

What's your Certified ScrumMaster (CSM) Workshop Schedule?

Accepted Answer

Here you can find our upcoming Certified ScrumMaster (CSM) Workshops:

CSM Workshop Schedule.

Here's our Training Calendar.

Question 16

Is your workshop approved by ScrumAlliance?

Accepted Answer

Yes. We are ScrumAlliance.org authorized Certified ScrumTrainer owned organization.

Feel free to look at the real proof of this on Linkedin. You'll see thousands of participant posts in our timeline, who've earned ScrumAlliance certification from our workshops.

Question 17

When is the CSM Exam conducted? Is it during the workshop?

Accepted Answer

After the workshop is over:

We'll recommend your name to the ScrumAlliance.org
You'll get an email from ScrumAlliance.org (within an hour after completing the workshop), usually sooner.
This email allows you to initiate your ScrumAlliance.org account.
Within this portal, you'll get an option to start your Exam.
You can start this CSM exam online any time that's suitable for you from your home/office.
You get 90 days after the workshop to appear for the CSM Exam.

The exam is online and not proctored. Webcam is not needed during the exam.