Question 1

How long is the CSM Certification Valid? Does it Expire?

Accepted Answer

The Certified ScrumMaster (CSM) Certification is valid for two years. After two years, you can renew it in two easy ways.

If you take other ScrumAlliance.org certifications such as CSPO, ACSM etc.. while your CSM is still active, your CSM will automatically be renewed for another two years from the date you earn your CSPO/ACSM.

Alternately,

Claim 20 Scrum Education Units (SEUs) on the ScrumAlliance.org portal inside your Dashboard, pay $100 directly to the ScrumAlliance to renew your CSM Certification and ScrumAlliance.org Membership for two years.

While, renewing the CSM Certification isn't mandatory, however, it's highly recommended to continue be recognized in your field as a Certified ScrumMaster and continue to enjoy ScrumAlliance's Membership benefits.

Question 2

How do I get the CSM Exam link from ScrumAlliance?

Accepted Answer

To access the Certified ScrumMaster (CSM) exam link from ScrumAlliance, please follow these steps:

Complete the CSM Workshop: Ensure active participation with your video on, and do not miss more than 30 minutes of the session.
Complete all the Learning Objectives: This includes completing all the pre-workshop work, all the topics covered during the workshop, and the homework. Please confirm to us that you've completed.
Consent for Information Sharing: Due to GDPR regulations, we require your consent to share your details with ScrumAlliance. During the workshop, you will receive an email titled "Welcome to the Scrum Practitioner's Club." Please click on the "Workshop Feedback" link in this email and provide your consent. Please complete this before you drop the session.
Recommendation to ScrumAlliance: We will submit your name (First Name, Last Name, and Email ID used during registration) to ScrumAlliance, typically within one hour. Max 48 hours.
Receive Exam Access Email: Look for an email from system at scrumalliance.org containing instructions and the link to access the CSM exam.
Log In to Your ScrumAlliance Account: The exam link or access instructions will be available on your account dashboard.
Contact Support if Needed: If you encounter any issues or cannot find the exam link, first check your spam folder. If the email is still not found, please contact us for support at info at agileforgrowth.com.

Question 3

When will I get the Zoom link?

Accepted Answer

The Zoom link is emailed a day prior to the workshop usually 12-18 hours before the start of the workshop.

Before you can get the zoom link, ensure you've replied to our first email with a word 'confirm' and also ensure you've added our email in your contacts.

For the workshops organized by Agile For Growth, this email with zoom link will come from info at agileforgrowth.com.

This email also has some valuable information about the workshop and instructions about during and post workshop.

In case if you don't see the zoom link emailed to you by 6 pm ET (New York time), please email to info at agileforgrowth.com with your workshop date and registeration information.

Last Minute Registeration:

Question 4

I got lower score on the Scrum Quiz, can I get answers?

Accepted Answer

The answers to the Quiz questions can be found directly in the Scrum Guide.

The Scrum Quiz is designed to be a mock test, to give you an exam like experience.

We do not provide answers to it as that does not improve your overall Scrum knowledge or preparedeness for the exam.

A score below 74% on the Scrum Quiz suggests room for improvement. To enhance your understanding of the Scrum Framework, please review the provided materials, including the Scrum Guide, before attempting the Scrum Quiz again.

As a reminder, we've already helped in following ways:

Before the Workshop: We provide you answers for all the Scrum Prep Quiz questions along with explanations.

During the Workshop: There are many mini knowledge checks in the form of True-False, Fill-In-the-Blank, Yes/No, Rapid-Fire-Questions, and real-world scenarios and we provide you correct answers to each of those questions.

Question 5

Will there be breaks during the session?

Accepted Answer

Absolutely! We understand the importance of breaks.

In our full-day, 2-day sessions, each day includes 2 x 20-minute coffee breaks and a 45-minute lunch break.

For the half-day, 3-day sessions, each day features 2 x 20-minute breaks.

During the workshop, we'll be viewing some short videos. Feel free to turn off your camera, stand up, and stretch while watching.

If you have any specific needs, feel free to discuss them with your facilitator in advance / as soon as you can. We'll do our best to accommodate them.

Question 6

Is keeping my Camera On a must to participate in CSM Workshop?

Accepted Answer

Yes. Keeping your Camera on throughout the workhsop is essential.

Our CSM Workshop is an interactive and engaging learning experience.

In order to ensure that all participants get the most out of the workshop, we kindly request that you keep your video camera on throughout the sessions.

There are several important reasons why we ask participants to keep their cameras on during the workshop.

Firstly, this is a highly interactive workshop where you'll have the opportunity to work in teams and practice Scrum. Seeing each other's faces and body language helps to foster a sense of connection and engagement that is essential for effective teamwork. When everyone has their cameras on, it creates a more inclusive and collaborative learning environment.

Secondly, keeping your camera on helps to maintain your focus and attention during the workshop. It's all too easy to become distracted or multitask when you're not visible to others, which can result in missing important information or falling behind in group activities. When everyone is visible on camera, it helps to create a sense of accountability and encourages active participation.

Thirdly, we've found that participants tend to learn best when they can see and interact with their fellow participants. When you can see and hear the experiences, perspectives, and questions of others, it can help to broaden your own understanding of the concepts and principles we're exploring in the workshop.

Lastly, Keeping your video on helps the facilitator gauge the energy and participation in the room and adapt the session and breaks. Also, the facilitator would be comfortable to recommend a participants name to ScrumAlliance for the next stepsk, after seeing them actively engage during the session.

We understand that some people may feel uncomfortable being on camera, and we want to assure you that we'll create a safe and supportive learning environment where everyone is respected and valued.

Please ensure you test your camera and mic before the session.

Question 7

How do I take the CSM Exam?

Accepted Answer

The CSM Exam is conducted by ScrumAlliance and it's a fully online exam. You can take the exam from the comfort of your home at a time of the day that's convenient for you.

You don't need to go anywhere.

You don't need to book any slot.

There is no proctoring.

Video camera is not required during the exam.

Question 8

I'm unemployed, do you offer any Discounts?

Accepted Answer

Yes, We do offer various discounts, and these are transparently listed on our website already.

Pair Discount: two or more people registering at the same time for a workshop.
Special Discount: those who are laid off, unemployed and need financial help.
Military Veteran: those who have retired from Military services may also register using Spl. Discount.
Student Discount: full time students not working may also register using Spl. Discount.
Group Discount: Group of 5 or more, may reach us at info at agileforgrowth.com with your needs.

We truly believe that those having difficult times and need financial support shouldn't delay learning and earning their certifications because of financial difficulty. Hence we've transparently listed all these discounts on our website, so that you don't need to reach us or ask us for the discount.

We hope you appreciate these discounts and our help in your journey to success.

Question 9

Do you provide Job Search Assistance?

Accepted Answer

We do not provide any job assistance or job assurance.

We are happy to guide you to get in to Scrum Master role.

You are welcome to raise any job search related questions to your CSM Trainer. Your trainer will provide you guidance based on vast experience and helping many participants get in to Scrum Master roles.

As this discussion is not part of the CSM Workshop agenda, such questions and discussions can be raised after the workshop is over. Please stay back immediately after the workshop and discuss your query with your trainer.

Question 10

What payment methods are available for workshop registration?

Accepted Answer

We offer the following five payment options for our workshops:

Direct Bank Transfer to Chase Bank:

Account Number: 595003620

Zelle Payment:

Zelle Email: info@agileforgrowth.com

Alternatively, you can use the Agile For Growth Inc Zelle QR Code for payment:

Agile For Growth Inc Zelle QR Code

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/wFPtal2ExI/resources/hypEvIxMKz/Agile%20For%20Growth%20Inc%20Zelle%20QR%20Code.jpeg (Agile For Growth Inc Zelle QR Code)

PayPal (with an additional 4% payment processing fee):

PayPal Email: info@agileforgrowth.com

PayPal Pay in 4: Split your payment into 4 equal installments, with the first installment due at the time of transaction and three more every two weeks. This option is available from Paypal when purchasing a ticket through Eventbrite.com. Click for More Info.
Eventbrite.com:

Accepts all major Credit Cards, Debit Cards, and PayPal.

Partial payments: Partial payments (initial or subsequent) can be made using options 1, 2, or 3.
International Payments: If you need help making payments from another country, please email us your specific requirement, currency, country of source and preferred mode of payment.

Should you need an alternative payment method, please email us your request at info@agileforgrowth.com.

Question 11

How soon can I appear for the CSM Exam?

Accepted Answer

After successfully completing the workshop, we'll recommend your name to the Scrum Alliance within an hour. You will then receive an email from them with a link to the CSM exam. You can take the exam online at your convenience, from your home or office, as soon as you're ready. You have 90-days to take this exam after your workshop ends.

For example, On Day 2, if your workshop finishes at 5 pm and you receive the Scrum Alliance email by 6 pm, you could potentially start the CSM exam right away. This means you could earn your CSM Certification by 7 pm, download a high-resolution PDF of your certificate, and start sharing your achievement the same evening.

Your dinner that evening could be a celebration dinner :)

Question 12

What are the next steps after I register for the CSM Workshop?

Accepted Answer

Online Registerations:

(payment via Eventbrite.com)

If you registered for Agile For Growth's CSM Workshop online - immediately upon your registration, you'll get two emails:

1- From info at agileforgrowth.com >> We will email you the pre-workshop content, the tools we'll use during the workshop and the steps for you to get ready for the workshop.

You'll need to spend 3-4 hours (sometimes more) to get ready for the workshop. The more you come prepared to the workshop - the more value you'll be able to get from the workshop.

A day later, you'll also get our email with additional resources.

The Zoom link and instructions to join the workshop will be emailed 1 day (usually 12-18 hours) before the workshop.

Offline Registrations:

(payment via Zelle/Paypal/Stripe/Bank/Corporate/Partner)

If you registered for Agile For Growth's CSM Workshop offline / manually - please allow us up to a day to manually register you for the specific workshop, once you are registered you'll get an email:

1 - From info at agileforgrowth.com >> We will email you the pre-workshop content, the tools we'll use during the workshop and the steps for you to get ready for the workshop.

You'll need to spend 3-4 hours (sometimes more) to get ready for the workshop. The more you come prepared to the workshop - the more value you'll be able to get from the workshop.

A day later, you'll also get our email with additional resources.

The Zoom link and instructions to join the workshop will be emailed 1 day (usually 12-18 hours) before the workshop.

Question 13

Unable to open the links in the email. Access to links is blocked

Accepted Answer

First - Our links are safe and have been accessed by 5000+ participants across the globe without any challenge.

Second - We acknowledge that some participants have faced this challenge due to their corporate email server, corporate firewalls, Microsoft Defender flagging these links as suspicious or malicious. If you are getting Suspicious / Malicious Links error and unable to access the links you may want to try below:

a- Avoid using Outlook Email App, rather forward our email from your corporate email id to your personal email id (such as: gmail)

b- Try accessing the emails from your personal internet rather than corporate internet.

c- Turn off the corporate firewall if any, if you using your corporate device. Prefer a personal laptop if the corporate device is blocking the links.

d- Try accessing the links in our email using Chrome / Safari / Firefox browsers. Avoid Microsoft browsers.

If none of this works, please take a screenshot of the error and email us with all the relevant information to info at agileforgrowth.com

Question 14

Can I reschedule my workshop date?

Accepted Answer

Please email us youre resschedule request with reason and dates at info at agileforgrowth.com, we'll revert based on your eligibility.

Please refer the training terms: https://agileforgrowth.com/terms/ for more information on rescheduling and cancellations.

Here's our upcoming workshops schedule: https://agileforgrowth.com/scrum-agile-training/

We don't accept support requests via phone or chat.

Question 15

What is included with my registration?

Accepted Answer

What's Included with your CSM registration with Agile For Growth ?

Here's a Summary of What's Included with your registration for the CSM Workshop:

CSM workshop with Kamlesh Ravlani, CST (one device per registered participant)
CSM Participant handout - pdf
Scrum Quiz: online by Agile For Growth
CSM Exam: online by ScrumAlliance, 2 attempts.
CSM Certification by ScrumAlliance
2-Years ScrumAlliance Membership
Pre-Workshop Scrum Content (infographic, pdf, summary video, briefs)
Post-Workshop Scrum Content
14 PDUs from PMI

Complimentary Bonuses:

Agile Glossary of Top 100+ terms.
Scrum Prep Quiz
Agile Assessment to self-assess your team's and organization's agility

More instructions are provided via email before the workshop and also during the workshop.

Question 16

How long would it take to get my refund?

Accepted Answer

If you were confirmed that we are issuing you a Refund, it usually takes 8-15 business days for the credit to reflect in your account. The refund is a manual process for us. The refunded amount goes through many organizations in this process (most of this is out of our hands).

While most of the times, the refund my get credited much sooner. Please be patient if it takes 8-15 business days.

Whether you registeration is eligible for refund or not can be checked in the Terms of the Registration.

Question 17

Is the CSM Exam and Certification Included with my registration?

Accepted Answer

Yes, Your registeration with Agile For Growth Inc includes:

Two attempts to the CSM Exam (conduced online by ScrumAlliance.org) and upon passing the CSM Exam you earn
the Certified ScrumMaster Certification from ScrumAlliance.org

For more details refer: What is Included with my Registration

Question 18

Will your CSM workshop help me to prepare for the CSM exam and what content to study?

Accepted Answer

Yes, immediately upon registration we'll send you the pre-workshop material, so you can glance over it before the wokshop.

During the workshop we will cover the material that prepares you for the exam.

During the workshop, you'll participate in True/False, Fill-in-the-Blanks, etc. to get ready for the exam and real-world.

We'll also provide you a Mock Test to self-evaluate your self before your appear for the exam.

Question 19

How many attempts to the CSM Exam are Included? What if I fail?

Accepted Answer

Two attempts to the CSM Exam from ScrumAlliance.org are included with your registration with Agile For Growth.

To help you self-assess your knowledge before the exam, we provide you a mock test.

We provide you all the necessarily material to get ready for the exam as well as for the real-world situations.

The workshop is interactive, you go through various real-world scenarios, case-studies, and role-plays.

As long as you actively participate and go through the materials according to our guidelines, it would be difficult for you to fail the CSM Exam.

Question 20

How can I make a part payment?

Accepted Answer

We offer part payment option to help make it easy for you to register for our workshop now and pay over a time.

Total Payment when paid all at once: All inclusive Regular Registration: (540 + fees) = USD 562, Spl. Discounted Registration for unemployed: USD 100 discount to the regular registration.

Part Payment:

Registration Amount of USD 425 + 18 (fees) = USD 443 can be split in two payments.

For Example:

Part I Payment: USD 275 + fees = USD 290

Part II Payment: USD 150 + fees = USD 162

If you are unemployed at the time of paying Part I payment and continue to be unemployed at the time of paying 2nd Part Payment. We'll be happy to offer you $80 unemployed discount to help with your financial situation. This discount can be deducted while making Part II payment.

Pay using Zelle:

We offer many other modes of payments.

Part Payment I:

Pay USD 290 using Zelle towards Part I Payment towards your workshop registeration.

After making a part payment, please share a screenshot of the payment confirmation along with below information to info at agileforgrowth.com

Full Name
Email:
Phone:
City, Country:
Company:
Workshop Name:
Workshop Date:
I take personal responsibility to make the remainder payment without any follow up by Date: (Add a date, 30 dates from 1st Part Payment)
I've read the Training Terms at https://agileforgrowth.com/terms/ and accept the terms.

Part Payment II:

Kindly make the remainder payment (as calculated above) using Zelle and send over the screenshot in response to the Part I email you had sent us.

We do not prefer to follow up with you regarding payments. We hope you appreciate the help and take personal responsibility to make the remainder payment on time without any follow up.

Monthly Payments:

If you prefer monthly payments. You may further split the Part II payment in 2 or 3 equal parts and pay us monthly without any follow ups from our side.

Manual Service:

Training Terms:

Admin Fee:

Also see: Modes of Payment

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